Cold-stored pharmaceuticals are only good if the temperature is proven, not assumed. At the time, Accredo relied on a messy chain of custody where connected data lived in different places, making for confusing contact between teams and partners.
In collaboration with various stakeholders, my team built a product solution that integrated sensor and milestone data, giving instant proof and a workflow that guided teams in challenge to reduce reships.
Consistent customer communication and new dashboards empowered faster decision-making, higher brand trust, and meaningful cost savings driven by fewer unnecessary reships, reduced waste, and tighter compliance evidence.
Client
Accredo (Cigna Healthcare)
Services
Strategy & Information Architecture
Product Design
Design Systems
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